Help

Converting Files with File Converter

How can I convert my files with File Converter?

You can use the tool on the File Converter homepage to convert your files. Just follow these steps:

Drag and drop your files onto the tool, or click Upload Files(s) to select the files from your computer folders.
Use the dropdown arrow next to 'Convert all files to' to select the format you want to convert to.
Click the purple Convert button.
Once the files have completed converting, click the purple download button next to each file to download the converted file to your computer.

What file formats can I convert with File Converter?

You can use File Converter's online tool to convert hundreds of different types of files, such as audio and video files, documents and e-books, image formats, CAD files, and compressed formats. You can see all the different file formats we support conversions for on our formats page.

What size files can I convert with File Converter?

With File Converter's free service, you can convert files up to 50MB in size using the tool on the website's homepage. With a purchased credit pack, you can convert files up to 2GB in size.

We have different file size limits for our desktop app. You can find out more in the desktop app section below.

How many files can I convert with File Converter?

File Converter's free service allows you to convert up to 2 files per 24 hours using the tool on the website's homepage, provided the files are under 50MB in size. With a purchased credit pack, you can convert as many files as you have credits for each day, and can convert files up to 2GB in size.

Different limits apply to our desktop app. You can find out more in the desktop app section below.

File Converter Credit Packs

What are credits?

Credits are tokens that allow you to convert more and larger files online with File Converter. One credit equals one file conversion (regardless of the size of the file), so it's easy to work out how many credits you might need.

How long do credits last?

File Converter credits are valid for a full year from the date of purchase, so you don't have to rush to use them up in a short time period. Just use your credits when it's convenient for you.

What are credit packs?

Credit packs contain different numbers of credits, so you can purchase a pack with the number of credits you need. Smaller credit packs are convenient when you only need to convert a few files, whereas larger credit packs work out better value if you have multiple files to convert.

How do I purchase my first credit pack?

You can purchase a credit pack from our pricing page. Just select from the different pack sizes on the page and click the purple button for the pack you want to buy. You'll be taken to our signup page where you can create a File Converter account, and then you'll be able to pay for your credit pack through our secure checkout. As soon as your payment is complete, the credit pack will be added to your account and you'll be able to use the credits straight away.

How do I purchase additional credit packs?

You can always top up your credits at any point by purchasing more credit packs. First, make sure you are logged in to your account on our site, then go to our pricing page to select the credit pack you want to buy. Then pay for the pack using our secure checkout, and the credits will be added to your account immediately.

What payment methods can I use when purchasing credit packs?

You can purchase credit packs using Apple Pay and most major credit and debit cards, including Mastercard, Visa, and American Express.

How can I check how many credits I have remaining?

You can check how many credits you have left from your File Converter account page. First, log in to your account, then click on the Account button at the top-right of the page. Click on the Credits tab, and you'll be able to see how many credits you have remaining, as well as information like when you last purchased a credit pack and how many credits you've used so far.

Can credits be used with the File Converter desktop app?

No, unfortunately you can't use credits with the File Converter desktop app. You can find out more about this in the desktop app section below.

Can credits be used with the File Converter API?

No, unfortunately you can't use credits with the API service. To use that service (provided by Zamzar) you will need to register here.

Your File Converter Account

If you've previously signed up for a File Converter account, you can log in here. If you've forgotten your password, you can reset it from the login page.

If you don't yet have a File Converter account, then you can sign up for one using the purple Sign Up button at the top-right of the page. You don't need an account to use File Converter's free service (you can just convert files using the homepage tool), but signing up for an account will allow you to purchase credit packs so you can convert more or larger files.

How do I change the password for my File Converter account?

If you'd like to change your password, you can do that from your account page on File Converter's site. Select the Security tab, enter your current and new passwords, and then click Update Password.

How can I cancel my File Converter account?

If you'd like to cancel your account, just contact our customer service team at accounts@file-converter.org, and they will be able to cancel your account for you.

Troubleshooting

My file conversion failed - what happened?

If your file conversion has failed, this may be because the file is corrupted in some way, password-protected, or copyright-protected (e.g. DRM-locked). If none of these reasons are the case and you are using purchased credits to convert your files, then please contact our customer service team at accounts@file-converter.org.

I've purchased a credit pack, but still can't convert more than 2 files per 24 hours - why is this?

There are two main reasons why you might not be able to convert more than 2 files per 24 hours, even when you've purchased a credit pack:

You aren't logged in to your File Converter account. To fix this, just login in to your account on our login page. You'll then be able to use your credits to convert more files.
You've run out of credits. You can check how many credits you have remaining in the Credits sedition of you account page. If you have no credits left, then you can simply purchase another credit pack so you can continue converting files.

Security

Is File Converter secure?

Yes, File Converter is very secure to use. We take a variety of precautions to ensure your files and data are kept secure. For example, we use Transport Layer Security (TLS) using 128-bit SSL to encrypt data sent between your systems and ours, we run our hardware in world-class, highly secure data centres, and we employ multiple authentication mechanisms to ensure that production systems are protected from unauthorised access.

How long does File Converter store my data and files for?

Our privacy policy covers this in more detail, but, basically, we don't keep data for any longer than needed. File Converter is based in the UK and we are fully compliant with the EU General Data Protection Regulation (GDPR), which has stringent requirements for protecting personal data.

File Converter Desktop App

What is the File Converter desktop app?

The File Converter desktop app is an app that allows you to convert files right from your desktop in just a couple of clicks. You install the app on your computer, and because it's fully integrated with your desktop, it means you don't need to visit a website to convert files - you just convert them using the app interface on your device. The app is developed and run by Zamzar Ltd, who operate File Converter, so you will see Zamzar's name and branding on the app.

How do I install the File Converter desktop app?

You can download the desktop app from the app page on our site. First select whether you need the Windows or Mac version, and then download the app to your computer. Once the app has been downloaded, you can click on the downloaded file to install the app on your computer.

How do I convert files using the File Converter desktop app?

It's easy to convert files using the File Converter desktop app. Once you've installed the app on your computer, click to open the app. Then, simply drag and drop the files you want to convert onto the app window. Choose a 'Convert To' format from the dropdown list, and your files will start converting straight away. As soon as the conversions are complete, the files will be automatically downloaded to your computer, to the same folder as the original files. You can also click on the file in the right-hand side of the app window to go directly to where the converted file has been downloaded to on your computer.

What file types can I convert with the File Converter desktop app?

You can use the File Converter app to convert hundreds of different file formats, including documents, images, audio, video, and more. The app page on our site shows all the supported formats.

How many files and what size of files can I convert using the File Converter desktop app?

It's free to convert and download your first 25 files with the File Converter desktop app, as long as the files are less than 50MB in size. To convert more or larger files, you would need to sign up for a paid plan with Zamzar, who operate the File Converter desktop app.

Does the File Converter desktop app need an internet connection?

Yes, the desktop app needs an internet connection when converting files, as the files are securely uploaded to our specialist conversion servers for conversion. This means you will always be accessing our latest conversion technology (rather than having outdated conversion tools on your computer), so you'll always get the best possible results for your files.

Can I use my File Converter credits for the desktop app?

No, unfortunately File Converter credits aren't compatible with the desktop app. If you need more than the 25 free conversions, you can sign up for a paid plan with Zamzar, who operate the File Converter desktop app. Zamzar offers three different subscription plans, depending on how many and what size of files you want to convert.

No, unfortunately your File Connverter account can't be used with the desktop app. The desktop app uses a different account system run by Zamzar, who operate the File Converter desktop app. You can find out more on Zamzar's website.

Frequently asked questions about our file conversion services